Teller

Division: Retail Banking    Department: Various – Branch Network    Reports to: Branch Manager    Status: Non-Exempt    Grade: 4

Purpose/Objective

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Responsibilities

• Customer Relationship Management
  • Provide an outstanding customer experience at all points of contact.
  • Build, retain, and expand customer relationships by recommending and referring products and services to meet customer needs.
  • Assist customers with digital banking services and recommend convenient banking options.
  • Participate in branch initiatives and community involvement to develop new business.
• Sales & Referral Goals
  • Recognize and offer recommendations for customer needs and goals, including referrals to line of business partners.
  • Meet or exceed individual teller incentive goals and contribute to overall branch goals.
  • Actively participate in all branch initiatives.
• Transaction Processing & Operations
  • Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
  • Maintain and balance a cash drawer daily within guidelines.
  • Handle cash in an organized, timely, and accurate manner.
  • Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
• Branch Operations & Compliance
  • Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
  • Ensure compliance with all banking regulations, policies, and procedures, including BSA/AML.
  • Act as a deterrent to robbery and fraud by adhering to procedures.
• Behavioral Expectations
  • Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.

Requirements

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to be flexible in a fast-paced environment.

Pay

Salary Range: $20.00 - $24.91 per hour. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.