Teller (73321)

About the Role

As a SouthEast Bank teller, you will be the first point of contact for our valued customers. You will provide prompt, efficient, and accurate service interactions while representing the Bank in a courteous and professional manner. You will also identify customer needs and refer them to appropriate departments within the Bank.

Responsibilities

• Deliver exceptional customer service.
• Complete customer transactions according to established guidelines.
• Identify referral opportunities and make appropriate referrals.
• Contribute, support, and develop effective relationships with all branch partners, including branch employees, Customer Care Representatives, Branch Review Coordinator, and Mortgage Representative.
• Ensure compliance with internal controls, operations procedures, and risk management policies.
• Pursue ongoing education of SouthEast Bank products, services, other lines of business, and federal regulations.
• Ensure that all business transactions and practices comply with all regulations.
• Carry out other duties as requested or assigned.
• Work in a fast-paced environment, under pressure while multitasking.
• Follow all Bank policies and procedures.

Requirements

• High school diploma or equivalent, required.
• Cash handling or sales experience, preferred.
• Prior customer service experience, preferred.

Skills and Knowledge

• Ability to operate an online teller terminal and other standard office equipment.
• Successful completion of teller training and any other compliance training deemed necessary by the Bank.
• Excellent customer service skills.
• In-depth knowledge of all Bank deposit products and policies.
• Attention to detail.

Working Conditions

• Sitting for long periods of time; standing and walking periodically.
• Lift 10-20 lbs periodically.
• May work a rotating schedule, which may include Saturdays.