Telesales Representative

About the role

Answer incoming calls and work to sell prospective members Imperial Health Plans products and services using approved scripts. Assist with broker inquiries and relate to ready to Sell status, Book of business requests, commissions inquires. Go off-script when necessary, to build a relationship with potential members or answer any questions they have not addressed in the script.

Advise prospective and current members by answering questions and addressing concerns about Imperial products and services. Update database/systems with new information every time a member calls, and back up data regularly to protect sensitive member information (PHI).

Complete all enrollment forms and record logs to create accurate, detailed files for each member. In the field position: will cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners and the community served through telephonic, virtual, and face-to-face interactions with individuals and groups.

Responsibilities

• Answer incoming calls and work to sell prospective members Imperial Health Plans products and services using approved scripts.
• Assist with broker inquiries and relate to ready to Sell status, Book of business requests, commissions inquires.
• Go off-script when necessary, to build a relationship with potential members or answer any questions they have not addressed in the script.
• Advise prospective and current members by answering questions and addressing concerns about Imperial products and services.
• Update database/systems with new information every time a member calls, and back up data regularly to protect sensitive member information (PHI).
• Complete all enrollment forms and record logs to create accurate, detailed files for each member.
• In the field position: will cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners and the community served through telephonic, virtual, and face-to-face interactions with individuals and groups.

Requirements

• High school graduate or equivalent
• Previous call center experience preferred in the healthcare (Medicare/Medicaid) setting
• Bilingual (Spanish) requested but not required

Qualifications

• Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.
• Strong organizational, interpersonal, communication and presentation skills.
• Knowledge of Microsoft Word, Excel, Outlook and Power Point.
• Positive and encouraging attitude with other sales representatives and adopts a team mentality.
• Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain appropriate level of confidentiality and privacy.
• Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
• Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
• Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
• Willingness and ability to prioritize items/tasks as required.
• Willingness and ability to take initiative and be a self-starter.
• Ability to understand and comply with Federal, State, and local regulations.

Skills

• Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.
• Strong organizational, interpersonal, communication and presentation skills.
• Knowledge of Microsoft Word, Excel, Outlook and Power Point.
• Positive and encouraging attitude with other sales representatives and adopts a team mentality.
• Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain appropriate level of confidentiality and privacy.
• Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
• Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
• Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
• Willingness and ability to prioritize items/tasks as required.
• Willingness and ability to take initiative and be a self-starter.
• Ability to understand and comply with Federal, State, and local regulations.

Benefits

N/A

Pay

N/A

Schedule

N/A