Telephonic Nurse Case Manager I

Location

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Must reside in the State of Georgia.

Work schedule

Monday - Friday 11:00am - 7:30pm with one 8:30am to 5pm EST shift per week. This position will service members in different states; therefore Multi-State Licensure will be required.

How You Will Make An Impact

• Ensures member access to services appropriate to their health needs.
• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.
• Captures and coordinates internal and external resources to meet identified needs.
• Makes sure the care management plan is effective and modifies as necessary.
• Interfaces with Medical Directors and Physician Advisor's on the development of care management treatment plans.
• Aids in problem solving with providers, claims or service issues.
• Aids in the development of utilization/care management policies and procedures.

Minimum Requirements

• Requires a BA/BS in a health-related field.
• 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current, unrestricted RN license from the State of Georgia required.
• Multi-state licensure is required if this individual is providing services in multiple states.

Preferred Capabilities, Skills And Experiences

• Ability to talk and type at the same time.
• Certification as a Case Manager.
• Demonstrate critical thinking skills when interacting with members.
• Experience with (Microsoft Office) and/or ability to learn new computer programs/systems/software quickly.
• Ability to manage, review and respond to emails/instant messages in a timely fashion.