Telephone Supervisor - Grand Canyon South Rim

Job Summary

Professionally handles all calls, alarms and radio communication through the switchboard.

Position Type

• Full-Time, Year-Round

Pay

• $18.40 per hour

Schedule

• Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing

• Eligible for a private room in a shared apartment for $267 per month.

Why Grand Canyon South Rim?

• A welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
• The primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities.
• Meet people of all ages from all over the country and world!

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms, handles radio communication and other basic switchboard operations following policy and procedures.
• Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting.
• Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling.
• Continually focus on providing exceptional guest service as a primary goal.
• Determine the source of different trouble and alarm signals, responding per trained company standards.
• Determine proper actions and notifications required based on response matrix and Switchboard policy and procedures.
• Take appropriate notes of emergency situations to document events after they have occurred.
• Provide Grand Canyon National Park Lodges property information to callers according to Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Other duties as assigned.

Qualifications

• Previous telephone switchboard operator, PBX, dispatch or front desk experience.
• Excellent verbal communications skills and professional telephone etiquette.
• Ability to communicate clearly through written communication including emails, shift notes and Microsoft Office programs.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work in close quarters with co-workers and maintain a positive workplace.
• Ability to sit/remain sedentary for long periods of time with limited exposure outside of the switchboard throughout your shift.

Physical Requirements

• Constantly: Sit, reach
• Frequently: Handle, bend
• Ocassionaly: Stand, walk, reach, climb, squat/kneel, lift/carry up to 100lbs, push/pull up to 100lbs

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.