Telephone Service Representative

Additional Requirements

• Highly organized and adaptable professional
• Exceptional communication and customer service skills
• Demonstrates patience and professionalism in challenging situations
• Keen attention to detail
• Proficient with computer systems and office software
• Excellent multitasker and time manager
• Collaborative team player with a positive attitude
• Solid understanding of driver licensing regulations
• Strong coping strategies to maintain composure under stress
• Ability to adapt to changing policies, procedures, and technology

About the Role

The South Dakota Driver Licensing Program operates from a central office in Pierre and supports 25 state exam stations and 25 county issuance sites across the state. Telephone Service Representatives play a critical role in delivering exceptional customer service and administrative support for the program. They serve as the primary point of contact for South Dakota citizens, driver license examiners, law enforcement agencies, attorneys, employers, insurance agents, and other stakeholders.

Responsibilities

• Provide accurate information regarding driver’s licenses, instruction permits, and commercial driver licenses
• Aid customers with questions about required documents, reinstatement fees, and other licensing-related matters
• Answer incoming calls and complete daily administrative tasks that support the overall operations of the Driver Licensing Program
• Process driving records, send suspension or revocation notices, track surrendered licenses, and perform other essential duties
• Comply with state and federal laws, interpret and research statutes and administrative rules, and read and understand court records and driving records accurately
• Work effectively with a diverse group of people and maintain a non-judgmental, professional demeanor at all times

Requirements

• Knowledge of motor vehicle laws, licensing regulations, and agency procedures
• Customer service principles and practices
• Office systems, data entry processes, and record-keeping standards
• Basic computer applications and phone system operations

Skills

• To communicate clearly and professionally, both verbally and in writing
• To provide excellent customer service and handle inquiries effectively
• To resolve conflicts and de-escalate difficult situations
• To operate computer systems and accurately enter data

Benefits

• $0 premium employee health insurance option
• Nine paid holidays
• Generous vacation and sick leave accrual
• Dental, vision, and other insurance options
• Retirement benefits

Pay

• $20.00 hourly

Schedule

• Full-Time position