Telephone Page Associate (e/o weekend/holiday 3pm-11:30pm)

This role is in-person and operates on a schedule that includes every other weekend and holidays from 3:00pm to 11:30pm.

Responsibilities

• Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner.
• Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergency and code alerts.
• Respond to requests from individuals with pagers for telephone and page information, including direct dial numbers, department numbers, and physician on-call status, utilizing an automated computerized system.
• Provide general information to the public or refer to appropriate parties for responses.
• Update contact database and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provide answering service support outside or during business hours, including greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages.
• Deliver positive and effective customer service that supports departmental and hospital operations.
• Inform supervisor of service issues and assist in contacting the correct vendor to facilitate resolution or repair of telecommunications systems.
• Maintain confidentiality of client information.

Requirements

• High-school or GED diploma required.
• 6 months of customer service experience.
• Data entry, data processing, or general computer experience required.
• Call center experience preferred.

Pay

The posted pay range reflects Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Benefits

• Flexible schedules.
• Affordable health, vision, and dental insurance.
• Child care and student loan subsidies.
• Generous levels of time off.
• 403(b) Retirement Savings plan.
• Pension.
• Tuition and certain license and certification reimbursement.
• Cell phone plan discounts.
• Discounted rates on T-passes.