Telephone Operator

About the Role

To receive and relay incoming and outgoing telephone calls on the university system, including scheduling and implementation of multi-party conference calls. Provide directory information, transfer calls, and clerical support as required.

Responsibilities

• Operates switchboard and routes incoming calls to appropriate location.
• Schedules and places long distance and conference calls.
• Reviews and updates operator directory database.
• Researches and provides directory information to internal and external inquirers in accordance with applicable procedures.
• Receives and delivers messages from callers.
• Performs data entry and maintains appropriate logs and files.

The duties listed are general in nature and are examples of the duties and responsibilities performed. Management retains the right to add or change duties at any time.

Requirements

• High school diploma or GED Certification

Skills

• Knowledge of telephone consoles and related equipment
• Basic data entry and word processing skills
• Customer service, verbal, and interpersonal skills
• Ability to handle difficult or irate callers
• Ability to resolve problems

Physical and Environmental Demands

• Occasional activities subject to significant volume changes of a seasonal/clinical nature
• Occasional work produced subject to precise measures of quantity and quality
• Occasional lifting and carrying up to 10 pounds
• Frequent reaching
• Constant sitting
• Occasional standing, twisting, and walking

(Occasional: up to 20%, Frequent: from 21% to 50%, Constant: 51% or more)