Telepharmacy Technician (On-Site-Store 02791 - Lombard, Illinois) FT

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—and their personal health care—by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations, Telepharmacy Technicians play a critical role in consistently delivering on our brand promise by managing day-to-day operations, execution, and performance while delivering operational and service excellence under Pharmacist oversight from a separate Supervising Pharmacy location.

Responsibilities

• Live our purpose by following all company Standard Operating Procedures (SOPs) at each workstation to help manage and improve patient health.
• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, maintaining alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Complete all tasks related to controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory, as well as additional CII prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care during interactions at pick-up, drive-thru, and over the phone; offer arrangements for immunizations and other services; and solve or escalate patient problems.
• Complete inventory activities, as permitted by law, such as accurately putting away medication deliveries, cycle counts, returns-to-stocks, and waiting bin inventories to maintain target inventory levels and mitigate loss.
• Contribute to a high-performing team by embracing a growth mindset, seeking feedback, and expanding clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as required.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; adhere to CVS policies and procedures to ensure patient safety, compliance, and privacy.
• Deliver additional patient health care services when the pharmacist is on-site (e.g., immunizations, point-of-care testing) where allowable by law and supported by required training and certification.
• Where permissible, support immunizations by:
  • Completing additional licensure and training to obtain Technician Immunizer status in compliance with state Board of Pharmacy regulations.
  • Educating patients about the importance of vaccines and referring them to the Supervising Pharmacist for questions.
  • Monitoring and responding to adverse reactions and reporting events per public health requirements.
  • Reviewing, collecting, tracking, and documenting patient information for each applicable patient.
  • Monitoring and managing vaccine supplies.

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• National Certification (PTCB or ExCPT).
• State-level licensure requirements vary by state; click here to learn more.
• 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and Focus:
  • Ability to concentrate on a task over a period of time.
  • Ability to pivot quickly from one task to another to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation:
  • Actively look for ways to help people in a friendly manner.
  • Notice and understand patients’ reactions and respond appropriately.
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening by giving full attention to what others are saying, taking time to understand, asking questions, and not interrupting.
• Mathematical Reasoning:
  • Ability to use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, and/or number of bottles needed to fill a prescription.
• Problem Resolution:
  • Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
  • Assess business problems and create and execute action plans to correct the root cause.
• Physical Demands:
  • Be mobile and remain upright for extended periods of time.
  • Lift, scan, and bag items.
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
  • Move fingers repetitively for tasks such as picking, pinching, typing, or otherwise working primarily with fingers.
  • Extend hand(s) and arm(s) in multiple directions to place, move, or lift items.
  • Control precision; quickly adjust machines to exact positions.
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending the spine at the waist.
  • Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, and visual inspection involving small parts.
  • Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
  • Have the ability to receive detailed information through oral communication.
• Perform any additional tasks as directed by a Supervisor or Manager.

Preferred Qualifications

• 1-3 years previous experience as a Pharmacy Technician.
• Advanced Certified Pharmacy Technician (CPhT-Adv).
• Ability to become immunization certified.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Experience in an Inventory Specialist role.
• Ability to work in the home store and across the market in other locations to meet business needs.

Pay

The typical pay range for this role is $17.00 - $27.00 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Schedule

• Full-time position with an anticipated 40 hours per week.
• Regular and predictable attendance, including nights and weekends.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.