Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in managing day-to-day operations within the Telepharmacy Remote Dispensing Pharmacy (RDP) network. They oversee the safe and secure operation of the pharmacy, manage prescription fulfillment, and provide exceptional customer service.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Managing controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory
• Creating heartfelt and personalized moments for patients at pick-up, drive-thru, and over the phone; offering arrangements for immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing inventory activities, such as putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting additional patient health care services when the pharmacist is on-site, such as immunizations, point-of-care testing, and volunteering at offsite clinics
• Supporting immunizations by completing additional licensure and training requirements, obtaining Technician Immunizer status, and preparing and administering vaccines
• Maintaining a safe and inclusive culture where all people feel valued and empowered

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have State-level licensure requirements, which vary by state
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred

Qualifications

• Must have Attention and Focus, including the ability to concentrate on a task over a period of time, pivot quickly from one task to another, and confirm prescription information and label accuracy
• Must have Customer Service and Team Orientation, including actively looking for ways to help people, and doing so in a friendly manner, noticing and understanding patients' reactions, and responding appropriately
• Must have Communication Skills, including using and understanding verbal and written communication to interact with patients and colleagues, utilizing active listening, and giving full attention to what others are saying
• Must have Mathematical Reasoning, including the ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Must have Problem Resolution, including identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Must have Physical Demands, including being mobile and remaining upright for extended periods of time, lifting up to 20 lbs., reaching overhead, stretching or reaching out with the body, arms, and/or legs to grasp items, moving fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm, extending hand(s) and arm(s) multiple directions to place, move, or lift items, controlling precision, quickly adjusting machines to exact positions, stooping to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist, closing visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts, occasionally lifting up to 20 lbs. and/or exerting up to 20 lbs. of force, frequently lifting up to 10 lbs. and/or exerting up to 10 lbs. of force, consistently lifting and/or exerting a negligible amount of force to move objects, expressing or exchanging ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately, having the ability to receive detailed information through oral communication, and having the ability to receive detailed information through written communication

Skills

• Must have the ability to receive detailed information through oral communication
• Must have the ability to receive detailed information through written communication

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments.

Pay

The Typical Pay Range For This Role Is $17.45 - $27.45 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Schedule

Anticipated Weekly Hours 20 Time Type Part time