Telematics Integration Specialist

Telematics Integration Specialist

GemOne is a global tech company within TVH Parts Co. that develops Smart Telematics solutions for optimal fleet performance management in domains like track & trace, operational efficiency, security & safety, and service & maintenance. We offer cloud-based solutions and IoT hardware components to gather and enrich data of industrial equipment.

About the role

This role is a hybrid of hardware engineering and advanced technical support, bridging R&D engineering efforts with real-world machine implementation. You will document how our telematics hardware integrates with various industrial machines, including forklifts, reach trucks, and boom lifts. Your responsibilities include capturing CAN traces, identifying connection points and connectors, determining ideal mounting positions, and prototyping harnesses. You will also act as a Tier 2 Technical Account Manager (TAM) for our customers, ensuring their fleet management solutions are commissioned and maintained to the highest standard.

Responsibilities

• Travel to customer sites, test facilities, or equipment yards to perform CAN data captures, document the machines' electrical architecture and connectors, and conduct field tests to validate the accurate readout of equipment data (approximately 50-60% travel).
• Create structured machine documentation covering the CAN bus, connectors, and possible mounting positions for our products to serve as the primary reference for R&D engineering and TAM teams.
• Design, develop, and refine wiring harnesses tailored to specific industrial machines to ensure seamless integration of our IoT devices.
• Support the end-to-end development cycle by collaborating with the R&D engineering team on hardware and firmware validation, from prototype to release, to make our products as robust and customer-friendly as possible.
• Develop and maintain in-depth knowledge of our product offerings to identify potential software or hardware issues and collaborate with R&D and software engineering teams to resolve them.
• Represent the technical voice of the customer when engaging with internal teams.
• Absorb and provide feedback on customer needs and requirements.
• Assist with the installation and commissioning of telematics solutions while maintaining a positive, customer-first approach to ensure an exceptional experience.
• Perform other duties as assigned.

Requirements

• At least 3+ years of experience in technical roles, with the ability to understand electrical diagrams and experience working with industrial equipment (e.g., forklifts, construction equipment, etc.).
• Possess the diagnostic skills to investigate a machine's operational logic and use measurement tools to analyze how its electrical systems translate into functional performance.
• Skilled in clear documentation and effective communication with both local and international teams, while always being detail-oriented and structured in your approach, with a strong preference for quality over quantity.
• Comfortable with hands-on tasks on the machine to capture machine data, install our products and assemble custom cables and connectors.
• Customer-first mindset with strong problem-solving skills and the energy to address technical challenges, helping customers achieve their business and technical goals.
• Willingness to travel up to 50-60% to customer sites, equipment yards, or testing facilities for data collection, hardware access, and team collaboration.

Qualifications

• Minimum of a 2-year technical degree highly preferred, preferably in a technical field (e.g., electrical, mechanical).
• Demonstrates intermediate proficiency in Microsoft Word, Excel, and PowerPoint and Google Suite (Mail, Calendar, Sheets, Drive).

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage, as well as unique benefits such as an on-site health clinic and a dollar-for-dollar 401(k) match up to 6%.
• Flexible working hours and hybrid working arrangements.
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
• A great opportunity to grow personally and professionally in a scale-up environment with the backing of a large global corporation (TVH).

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid schedule with some travel required.