Telehealth Technician/LPN

ESSENTIAL FUNCTIONS

• Supports Primary Telehealth Clinical Technician (TCT) in performing telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available.
• Supports Primary TCT in Telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video, imaging and support of home telehealth).
• Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.
• Documents clinical information in electronic medical records daily, with minimal errors.
• Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
• Coordinates information between facilities to expedite patient telehealth modality (SFT, HT and CVT) to access, promote and ensure maximum continuity of care.
• Affords hands-on assistance to the provider and patient as part of the encounter, training or interaction as needed.
• Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team.
• Makes follow up visits.
• Performs a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate.
• Provides general clerical/administrative support coordination work for the facility.
• Other duties as assigned.

Required Skills

• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
• Thorough knowledge of the variations in anatomy.
• Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Minimum of two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).
• Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
• Knowledge of the concepts of customer service technique related to population.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Knowledge of computer functions and electronic medical records.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Must be detailed oriented and have the ability to multi-task.

Required Experience and Education

• Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS)
• LPN/LVN from an accredited nursing school.
• Current and unrestricted nursing license in the state in which the LPN/LVN practices.

Working Conditions/Physical Requirements

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Benefits

• Competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

About the Role

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.