Telehealth Pharmacy Technician

Responsibilities

• Place outbound phone calls to members to offer Medication Therapy Management (MTM) services and other commercial programs outside of traditional MTM
• Provide outreach to members, prescribers, and pharmacy providers to enhance care coordination and support the Star ratings program
• Field inbound phone calls from members to initiate MTM or other CEC services
• Conduct telephonic comprehensive medication interviews and document medications as part of the MTM Program
• Facilitate communication to clients, providers, and internal staff regarding CEC programs and program outcomes
• Develop a full understanding of Navitus Clients’ member experience and how the CEC contributes to improved health and wellness
• Comply with all applicable HIPAA and CMS regulations
• Other duties as assigned

Qualifications

• High school diploma or GED
• Valid Pharmacy technician license/certification as required by state laws
• Previous experience as a Pharmacy Technician
• Experience as a member of a multi-disciplinary team is preferred
• Knowledge of applicable data privacy practices and laws is preferred
• Knowledge of healthcare industry practices and HIPAA regulations
• The ability to consistently interact cooperatively and respectfully with other employees