TeleHealth Hearing Care Provider - Michigan

Essential Duties And Responsibilities

• Hybrid role that exhibits innovative approaches to client care.
• Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers.
• Multi-State licensure is preferred.
• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
• Maintains skills in ear impression taking, earmold modification and recommendation of ALD accessories.
• Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment.
• Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
• Complies with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
• Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
• Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
• Generates own leads through outbound calling.
• Builds local community to generate service demand and support marketing campaigns.
• Successfully completes one community outreach and/or physician marketing per quarter.

Requirements

• Experience in a client-centric, Audiology or Hearing Aid Specialist role.
• Pays close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience with customer service and grievance resolution.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast paced environment.
• Applications to Multi-State Licensing prior to start date.
• Active state license in Audiology and/or hearing aid dispensing. Gaining Multi-State Licensure required.

Growth

• A structure of field support for your hearing center.
• A professional development team of dedicated Regional Training Managers.
• Continuing education, LinkedIn Learning & licensing reimbursement.
• Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager.
• Paid externships and a Hearing Instrument Specialist Trainee program.

The Support Of a Leader In Hearing Health

• HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology.
• We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S.
• HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Salary

$60,000 - $70,000

The Company

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.