Telecoms Support Agent- Rise
MAZIV · North Township, IN · 2 wk ago
OTHRFull-time
Description Provide first-line technical support for Wi-Fi and internet connectivity issues.Assist students and tenants with connecting devices to the network. Diagnosing and resolving network-related issues remotely and onsite.Troubleshoot routers, access points, switches, and connectivity problems.Log, track and manage support tickets to completion.Escalate unresolved technical issues to Network Engineers or senior support staff.Monitor network outages and communicate updates to customers.Configure and support user devices including laptops, smartphones, smart TVs, and gaming consoles.Support installations and maintenance of networking equipment when required. Requirements 2–3 years of experience in IT Support Agent.CompTIA A+ Certification.Good communication and customer service skills.Computer literacy and familiarity with support systems.Ability to work under pressure and solve problems efficiently.CompTIA N+ (Network+) Certification.Ability to work shifts, weekends, or after-hours when necessary. Work Level Skilled Job Type Permanent Salary Market Related EE Position No Location JHB North