Telecommunications Technician

About the role

Lumen is a network provider that connects people, data, and applications through its fiber network and ecosystem. This role involves installing, maintaining, and repairing copper and fiber cables, as well as setting up and managing telecommunications services like POTS, DSL, and FTTH.

Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform continuity and conformance testing using industry-standard equipment (e.g., OTDR, T-Berds).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Clock in with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

Requirements

Drive company-provided vehicle, requires a valid state driver's license and a satisfactory driving record. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May require a CDL. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. May require pole climbing certification. When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. May work in confined spaces (e.g., attics, crawl spaces, utility holes). May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds. May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.).

Qualifications

High school diploma or equivalent. Relevant certifications in telecommunications or related fields preferred.

Skills

Strong communication and problem-solving skills. Ability to work independently and as part of a team. Knowledge of telecommunications and networking technologies. Proficiency with tools and equipment used in the field.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing. Learn more about Lumen's Benefits.

Pay

Pay Ranges
Minimum hourly rate: $16.30
Maximum hourly rate: $43.09

Schedule

This is a full-time position located within the Brooklyn Center, MN and surrounding areas. Work reporting location may be available at most locations within the West metro area. The typical schedule is 7:30am-4:00pm, Monday through Friday, with regular mandatory overtime and the possibility of emergency weekend work as well as nights, weekends, and holidays.

Requisition #

342319