Telecommunications Technician

Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform continuity, and conformance testing using industry-standard equipment (e.g., TDR, T-Berd).
• Maintain, troubleshoot, and repair copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coincide testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

Requirements

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Requires a valid state drivers license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Qualifications

• Must have a valid state drivers license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Skills

• Strong communication and interpersonal skills.
• Ability to read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps.
• Knowledge of industry-standard equipment and tools used in cable repair and maintenance.
• Proficiency in troubleshooting and resolving network issues.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Benefits

• Comprehensive health, life, and supplemental benefits.
• Voluntary lifestyle benefits and other perks.

Pay

• Pay Ranges: Minimum hourly rate: $16.30, Maximum hourly rate: $43.09.

Schedule

• This is a full time position located in the Maplewood, Shoreview, and West St Paul, MN area.
• The typical schedule is Monday - Friday, 8am - 4:30pm. With occasional Saturdays.