Telecommunications Representative - Access - EHT
About the role
The Telecommunications Representative processes incoming and outgoing calls for both AtlantiCare Regional Medical Center Campuses and directs callers for other AtlantiCare entities. This position provides prompt and courteous service, adhering to company/department procedures. The Telecommunications Representative is responsible for initiating all codes, traumas, and announcing emergencies such as MET calls and notifying the Stroke team. They monitor several alarm systems for the Mainland Campus, including the fire panel, medical gas alarms, panic alarms, and the Chempack alarm. They notify and report to the proper authorities and log events in the Code Book. The staff maintains an on-call schedule book for various ARMC departments and calls in staff when needed. They assist patients with their needs, instructing them on the patient phone activation process and helping with dialing calls.
Responsibilities
- Answers console promptly in accordance with departmental standards
- Identifies themselves when answering the console by saying their name
- Maintains a courteous and professional manner at all times
- Keeps the caller informed of actions when not connected immediately
- Aids all callers needing help in making calls
- Instructs patients on how to activate their phone and the procedure for making calls
- Able to instruct users on basic phone features
- Fulfills appropriate procedures for all codes, traumas, and alarms
- Answers emergency phone immediately
- Pages event overhead and/or activates pagers before taking another call on console
- Logs event in code book
Qualifications
- High School diploma or equivalent required
- Prior experience preferred, but not required
- Some knowledge of computers is helpful, basic knowledge of the keyboard
- Pleasant speaking voice and ability to work under busy conditions
Performance Expectations
- Demonstrates ability to appropriately and accurately process calls
- Continuously follows appropriate procedures for lunch period, breaks, and no smoking
- Consistently uses own initiative to keep work area and equipment clean and neat
- Consistently cooperates with manager and adjusts schedule to help with staff shortages
- Attends mandatory in-service programs and staff meetings
- Consistently strives to be a productive member of the institution and always puts time to good use
- Maintains a clean, well-groomed appearance and follows department policy
- Adheres to the organization's attendance policy
Hospital and Department Values and Objectives
- Communications/Customer Service: Displays a courteous, helpful, and professional attitude. Provides accurate information in a concise, timely, and informative manner. Places particular emphasis on patient confidentiality. Uses discretion in discussing patient/hospital or department matters. Refrains from gossip. Understands and practices the InfoShare values. Adheres to AtlantiCare and InfoShare Policies and Procedures. Performs other duties as assigned.
About Us
Total Rewards at AtlantiCare Benefits: AtlantiCare offers a comprehensive suite of benefits and resources, including Generous Paid Time Off (PTO), Medical, Prescription Drug, Dental & Vision Insurance, Retirement Plans with employer contributions, Short-Term & Long-Term Disability Coverage, Life & Accidental Death & Dismemberment Insurance, Tuition Reimbursement, Flexible Spending Accounts (FSAs) for healthcare and dependent care, Wellness Programs, and more. Benefits offerings may vary based on position and are subject to eligibility requirements. AtlantiCare is an Equal Opportunity Employer.
Pay and Benefits
Pay Transparency: In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions. AtlantiCare is committed to fair compensation and equal opportunity for all employees.