Telecommunications Equipment Specialist
Kavaliro · Naples, FL · 2 wk ago
Information TechnologyContract
Key Responsibilities
- Install, configure, maintain, and troubleshoot Cisco telephony and VoIP systems, including IP phones, call routing, voicemail, and user features
- Perform moves, adds, and changes (MACs) for Cisco IP phones and extensions
- Ensure telephony systems meet E-911 and public safety operational requirements
- Install, maintain, troubleshoot, and repair two-way radio and telecommunications equipment, including portable and mobile radios, repeaters, and dispatch communications equipment
- Respond to service calls and provide on-call support during emergencies, nights, weekends, and holidays as required
- Travel locally to facilities and operational locations to provide hands-on technical support
- Maintain accurate documentation, inventory records, and equipment histories
- Assist with research, planning, and recommendations for new or upgraded telephony and communications equipment
- Support communications operations during emergency and disaster situations
- Ace's degree or equivalent combination of education, training, and experience in telecommunications, electronics, or information technology
- Valid driver's license with ability to operate a county vehicle
- A minimum of two (2+) years of experience supporting Cisco telephony (VoIP/Unified Communications), two-way radio systems, or public safety communications environments
- Experience installing, configuring, and troubleshooting telephony or radio equipment
- Experience providing on-call or emergency communications support
- Cisco Telephony & VoIP - Cisco Certified Collaboration Associate (CCNA Collaboration)
- Cisco Telephony & VoIP - Cisco Certified Collaboration Professional (CCNP Collaboration)
- Cisco Unified Communications training or certifications
- SIP (Session Initiation Protocol) training or certification
- FCC General Radiotelephone Operator License (GROL)
- APCO or NENA public safety communications certifications
Minimum Qualifications
Preferred Experience
Preferred Certifications (Not Required)
About Naples, FL
Approximately 50% field work / 50% office work
Local travel using a shared government operations vehicle
On-call availability required, including nights, weekends, holidays, and emergency events
Work performed in office, dispatch centers, radio sites, vehicles, and outdoor environments