Telecommunications Equipment Specialist

Key Responsibilities

• Install, configure, maintain, and troubleshoot Cisco telephony and VoIP systems, including IP phones, call routing, voicemail, and user features
• Perform moves, adds, and changes (MACs) for Cisco IP phones and extensions
• Ensure telephony systems meet E-911 and public safety operational requirements
• Install, maintain, troubleshoot, and repair two-way radio and telecommunications equipment, including portable and mobile radios, repeaters, and dispatch communications equipment
• Respond to service calls and provide on-call support during emergencies, nights, weekends, and holidays as required
• Travel locally to facilities and operational locations to provide hands-on technical support
• Maintain accurate documentation, inventory records, and equipment histories
• Assist with research, planning, and recommendations for new or upgraded telephony and communications equipment
• Support communications operations during emergency and disaster situations

Minimum Qualifications

• Ace's degree or equivalent combination of education, training, and experience in telecommunications, electronics, or information technology
• Valid driver's license with ability to operate a county vehicle

Preferred Experience

• A minimum of two (2+) years of experience supporting Cisco telephony (VoIP/Unified Communications), two-way radio systems, or public safety communications environments
• Experience installing, configuring, and troubleshooting telephony or radio equipment
• Experience providing on-call or emergency communications support

Preferred Certifications (Not Required)

• Cisco Telephony & VoIP - Cisco Certified Collaboration Associate (CCNA Collaboration)
• Cisco Telephony & VoIP - Cisco Certified Collaboration Professional (CCNP Collaboration)
• Cisco Unified Communications training or certifications
• SIP (Session Initiation Protocol) training or certification
• FCC General Radiotelephone Operator License (GROL)
• APCO or NENA public safety communications certifications

About Naples, FL

Approximately 50% field work / 50% office work

Local travel using a shared government operations vehicle

On-call availability required, including nights, weekends, holidays, and emergency events

Work performed in office, dispatch centers, radio sites, vehicles, and outdoor environments