Telecomm/VoIP Manager

EMCOR Group, Inc. (NYSE: EME), a Fortune 500 company, is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect sophisticated systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation—in virtually every sector of the economy.

About the role

Seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.

Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
• Troubleshoot VoIP call quality and termination issues
• Submit, track and complete Local Number Portability (LNP) requests
• Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
• Prepare monthly intercompany statements for chargebacks to individual operating companies
• Provide technical support and guidance to operating company and business unit IT personnel
• Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
• Initiate, manage and close out internal and service provider trouble tickets
• Research problems and evaluate solutions
• Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure deployment of the most reliable and efficient telephone network across the company
• Perform other duties or tasks as required

Requirements

• At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
• In depth knowledge of SIP and H.323 Signaling protocols
• Demonstrated experience supporting an Enterprise SIP trunking infrastructure
• Knowledge of scripting to perform mass configuration changes and upgrades
• Experience with Local Number Portability and Telecom carrier management
• Proven project management experience for both new VoIP installations and upgrades
• Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred
• Ability to learn new technologies quickly
• Ability to work independently

Pay

Compensation Range: $105,000 - $118,000. This position is bonus eligible.

Benefits

• Medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance and disability
• 401(k) Savings Plan
• College Coach and employee assistance program