Telecomm/VoIP Manager

EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services, seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure.

Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
• Troubleshoot VoIP call quality and termination issues
• Submit, track and complete Local Number Portability (LNP) requests
• Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
• Prepare monthly intercompany statements for chargebacks to individual operating companies
• Provide technical support and guidance to operating company and business unit IT personnel
• Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
• Initiate, manage and close out internal and service provider trouble tickets
• Research problems and evaluate solutions
• Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure deployment of the most reliable and efficient telephone network across the company
• Perform other duties or tasks as required

Requirements

• At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
• In depth knowledge of SIP and H.323 Signaling protocols
• Demonstrated experience supporting an Enterprise SIP trunking infrastructure
• Knowledge of scripting to perform mass configuration changes and upgrades
• Experience with Local Number Portability and Telecom carrier management
• Proven project management experience for both new VoIP installations and upgrades
• Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred
• Ability to learn new technologies quickly
• Ability to work independently

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance and disability coverage
• 401(k) Savings Plan
• College Coach and employee assistance program

Pay

Compensation range: $105,000 - $118,000. This position is bonus eligible.