Telecom Technician

Primary Responsibilities

• Routinely communicates with the Telecom Infrastructure Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.
• Works to maintain Telecom Department SLA timelines for call backs, installations and problem resolutions.
• Responsible for accurate ticket reporting.
• Daily work order monitoring and completion of requests for moves, adds, and changes as well as repair requests for all voice and data connections in a timely manner.
• MAC work will include x-connecting and patching end user devices to network and telecom equipment.
• Responsible for the installation and termination of Category 3, Category 5E, Cat 6, Cat 6a, CATV and other low voltage wiring as assigned.
• May be required to install cable and tel/data jacks in new or existing buildings including offsite locations.
• Will be responsible for testing and labeling same in accordance with BILH Telecommunications standards.
• Must assume responsibility for Fire Stopping any penetrations made or found, and also must be responsible for organizing, forming, dressing in and labelling all cables to industry standards.
• Must be able to work as a team member to assist with large cable installation projects, large moves, changes and repairs and share assignments.
• Maintains proper levels of equipment, inventory of cable and jack parts.
• Insures recovered equipment is refurbished and returned to service as soon as possible.
• Maintains equipment lists and locations of same.
• Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages and on-call rotation.

Required Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications

• BICSI certification, RCDD credentials