Telecom Support Analyst (Network)

About the role

The Telecom Support Analyst (Network) position is located in Nashville, Tennessee. This is a contract-to-hire opportunity.

Responsibilities

• Serve as a primary point of contact for telecom service providers
• Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance
• Cook up vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions
• Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk assessments
• Analyze telecom-related incidents (P1-P4) impacting network operations
• Prepare concise, leadership-ready summaries suitable for finance, operations, and executive audiences
• Maintain historical outage and incident data to support vendor accountability and service improvement initiatives
• Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades
• Support transitions from legacy services (e.g., POTS/DSL) to modern connectivity solutions such as fiber, broadband, SD-WAN, FWA, or satellite services (e.g., Starlink)
• Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs
• Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease requirements

Requirements

• Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience)
• 2+ years of experience in telecom, network operations, IT support, or a related technical role
• Experience supporting large scale retail, distribution, or enterprise environments preferred

Qualifications

Pay Range: The approximate pay range for this position is between $50,000 and $60,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee Stock Ownership Plan
• 401K offered