Telecom Specialist I-Sr

POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: ITO/Telecom JOB DESCRIPTION Telecom Specialist Sr. Salary Grade: G06 Minimum Midpoint Maximum $82,463 - $111,325 - $140,187 This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required. Summary: Under general supervision, installs and repairs telecommunications systems and equipment. Essential Duties And Responsibilities: Coordinates activities between various corporate telecommunication functional areas Visits vendors to learn about available products, enhancements, or services Analyzes business functions and makes recommendations that address the current and future telecommunication needs of the corporation Monitors PBX system performance to assure the dependable and uninterrupted operation of telephone communications Corrects PBX alarm conditions Identifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units and performs repairs and preventative maintenance Determines which backup components should be maintained in stock Troubleshoots entire communications system to determine if problems are telephone hardware or cabling Develops an emergency plan to deal with a catastrophic event Oversees or assists in installation of PBX hardware Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and access codes Terminates cable on cross connects, hubs, and routers Reads technical manuals and brochures to determine whether equipment meets establishment requirements Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems Competencies: Expert knowledge of telecommunication troubleshooting equipment and techniques including those used by common carriers Expert knowledge of the public switched network including FCC rules and regulations and appropriate state and local tariffs Expert knowledge of financial analysis and reporting techniques Ability to manage large projects using approved project management and reporting techniques Ability to work with service and maintenance vendors Qualifications MINIMUM EDUCATION AND/OR EXPERIENCE: Bachelor's degree from four-year college or university with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline. Certificates, Licenses, Registrations: Must possess current, legally valid driver¿s license and meet the Company¿s driving record requirements. Communication Skills: Ability to read and comprehend complex instructions, correspondence, and memos Ability to write complex correspondence Ability to effectively present information in group situations and respond to questions from customers, clients, management, and other employees of the organization Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry Computer Skills: Expert knowledge of telecommunication theory and practice Expert knowledge of voice communication equipment including but not limited to that delineated above In-depth knowledge of all corporate telecommunication systems Analysis And Problem-solving Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee is frequently required to stand and/or walk up to 1/3 of the time and up to 2/3 of the time. Manual dexterity required and the ability to stoop, kneel, crouch, crawl, and reach. Good vision required and the ability to bend, twist, climb, balance, talk and listen. The employee must frequently lift and/or move up to 100 pounds. Employees exposed to fiberglass and dust. Work Environment: Call center environment. Degrees: Bachelors Degree JOB DESCRIPTION Telecom Specialist I Salary Grade: G10 Minimum Midpoint Maximum $49,313 - $65,340 - $81,366 This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required. Summary: Under direct supervision, installs and repairs telecommunications systems and equipment. Essential Duties And Responsibilities: Monitors PBX system performance to assure the dependable and uninterrupted operation of telephone communications Corrects PBX alarm conditions Identifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units and performs repairs and preventative maintenance Determines which backup components should be maintained in stock Troubleshoots the entire communications system to determine if problems are telephone hardware or cabling Develops emergency plan to deal with a catastrophic event Oversees or assists in the installation of PBX hardware Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and access codes Terminates cable on cross connects, hubs, and routers Reads technical manuals and brochures to determine equipment meets establishment requirements Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems Competencies: In-depth knowledge of telecommunication troubleshooting equipment and techniques including those used by common carriers Working knowledge of the public switched network including FCC rules and regulations and appropriate state and local tariffs Ability to work with service and maintenance vendors Minimum Education And/Or Experience: Bachelor's degree from four-year college or university with one to three years related experience, or equivalent combination of education and/or experience related to the discipline. Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Computer Skills: Working knowledge of telecommunication theory and practice Working knowledge of voice communication equipment including but not limited to that delineated above In-depth knowledge of all corporate telecommunication systems Degrees: Bachelors Degree SAFETY AND ADA STATEMENT Safety Statement: Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm. Americans With Disabilities Act (ADA) Statement: If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.