Telecom Service Technician- Parsons TN (35026)

About the role

The Telecom Service Technician installs, terminates, tests, and maintains telecom cabling and related systems in residential and commercial environments supporting voice, data, and low-voltage systems for new or existing customers at various job sites. This field position works with copper and fiber optic cabling, pathways, and related infrastructure to deliver reliable, code-compliant cabling systems.

Responsibilities

• Install, disconnect, and reconnect coaxial, copper, ADSL/DSL, and fiber optic services for residential and commercial customers.
• Complete triple-play installations of television, telephone, and high-speed internet, including set-top boxes, gateways, ONTs, routers, and related customer premises equipment.
• Pull, terminate, splice, and test coax, twisted-pair copper, and fiber optic cable to company and manufacturer specifications.
• Test and certify installed cabling using certification testers, OTDRs, and related test equipment; document and report results.
• Identify obvious installation or connectivity issues during a job and escalate service outages, signal quality problems, noise, and plant issues to a senior technician or supervisor.
• Perform signal level, BER, OTDR, power meter, and related tests to verify service quality and document results.
• Install and dress aerial and UG drops (temporary or permanent) and inside wiring in attics, crawl spaces, basements, utility rooms, and along exterior walls in a neat, code-compliant manner.
• Read and interpret construction drawings, cabling schedules, riser diagrams, and specifications to determine cable routing and termination requirements.
• Bond, ground, and weatherproof installations in accordance with NEC, NESC, company standards, and local codes.
• Program, activate, and provision customer equipment; confirm TV, phone, and internet services are working before closing the job.
• Coordinate with dispatch, warehouse, network operations, and other field teams to complete assigned installation routes and escalate plant or repair issues.
• Complete work orders, as-built documentation, test reports, and closeout documentation.
• Interact professionally with building owners, general contractors, customers, and other stakeholders on active job sites.
• Troubleshoot and resolve technical issues affecting coaxial, copper, ADSL, and fiber services at the customer premises and drop.
• Maintain assigned vehicle, tools, testers, and material inventory in safe, stocked, and ready-to-work condition.
• Perform other duties as needed to support projects, operations, and the department.

Qualifications

• High school diploma or GED required; technical training in telecommunications, electronics, or a related field preferred.
• No prior telecom experience installing, terminating, or testing network cabling systems preferred; equivalent combination of training and experience considered.

Skills

• Basic knowledge of, or demonstrated ability to learn, coaxial, copper, ADSL/DSL, and fiber optic installation techniques, connectors, tools, and materials.
• Ability to safely work aloft on ladders and telecommunication poles.
• Familiarity with NEC, NESC, OSHA, company safety rules, and applicable local codes for customer-premises work.
• Strong customer service and communication skills for work inside occupied homes and businesses.
• Ability to work independently and complete assigned tasks with minimal supervision.
• Ability to use basic signal meters, power meters, and tone generators