Telecom Expense Management (TEM) Inventory Specialist

About the role

Velocity is seeking to hire a TEM Inventory Specialist. Velocity’s Telecom Expense Management (TEM) Inventory Specialist is responsible for maintaining accurate, up‑to‑date inventories of telecommunications assets and services—such as circuits, phone numbers (POTS/DID’s), and carrier services—to support cost control, billing accuracy, and operational efficiency within Velocity's TEM solutions. This is a full-time remote opportunity. The shift for this role is M-F 8am-5pm EST. This role reports directly into the Sr. Manager of TEM.

Responsibilities

• Inventory Management: Maintain a centralized telecom inventory (circuits, phone numbers, devices, carrier services); Ensure inventory data aligns with carrier records and internal systems; Perform regular inventory audits and reconciliations; Strong understanding of vendor web portals and reporting
• Expense Validation: Support billing validation by ensuring invoices match active inventory; Ensure contract expirations are maintained for all services; Provide accurate inventory data to support chargeback models
• Carrier & Vendor Coordination: Work with carriers and vendors to: Validate service records; Resolve inventory discrepancies
• Reporting & Data Integrity: Produce inventory reports for: Management, TEM Analysts and CSM Team; Ensure high data quality within Velocity’s Global Expense Management system
• Onboarding and Offboarding: Assist in the onboarding and offboarding of accounts for customers: New customers; Existing customers
• Process & Compliance Support: Enforce telecom governance and inventory standards; Document inventory processes and updates
• Typical Inventory Scope: Mobile voice and data lines; POTS; Cable TV; Wifi; WAN/LAN circuits (MPLS, DIA, broadband, fiber); Cloud and UCaaS services; Satellite; Toll‑free and DID numbers; Carrier contract expirations and service IDs

Skills

• Technical / Functional: Telecom lifecycle knowledge (Voice & Data); TEM systems and telecom billing fundamentals; Inventory reconciliation; Excel / reporting tools (pivot tables, VLOOKUP/XLOOKUP)
• Analytical & Organizational: Strong attention to detail; Ability to manage high‑volume data accurately; Root‑cause analysis for discrepancies; Process improvement mindset
• Soft Skills: Clear documentation and communication; Cross‑functional collaboration; Vendor and carrier interaction professionalism

Qualifications

• 3-5 years hands on experience working in TEM platforms or related field
• BA degree or related work experience preferred

Benefits