Telecom Engineer - Genesys Cloud Platform

Position Overview

The Telecom Engineer - Genesys Cloud Platform will manage and optimize the Genesys Cloud CX platform within a healthcare environment. This role involves designing, configuring, and supporting Genesys Cloud CX solutions, ensuring seamless integration with healthcare systems like Epic EMR, and maintaining HIPAA compliance and call-recording standards.

Requirements

• 3 years of expert-level Genesys Cloud CX experience
• Hands-on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration
• Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing
• Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules
• Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Pay

TBD

Schedule

TBD

Qualifications

N/A

Skills

N/A