Telecom Dispatcher

Responsibilities

• Receive, accurately screen, and dispatch one-call tickets for multiple customers
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities
• Provide clear and concise information to field personnel in emergency situations
• Track and close out each location ticket; enter information into ticket management software
• Prepare weekly reports to track ticket and locate volumes for billing purposes
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

Qualifications

• A high school diploma or equivalent
• Licenses are subject to state and/or local laws and regulations and may be required prior to employment
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations
• Ability to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments
• Superb oral and written communication skills
• Excellent follow-up and leadership skills
• Strong analytical decision-making capabilities
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines

Preferred Qualifications

• Prior dispatch experience
• Prior work experience requiring excellent customer service skills and direct customer interaction
• Prior utility locating or excavation experience
• Utility construction experience

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Pay

Pay Range: $20/hr-$25/hr

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2026-1667872