Telecom Client Technician

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Energizing and fostering an effective and impactful team environment
• Troubleshooting video visitation session issues with guidance from ViaPath Technical Support where applicable
• Performing basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
• Returning damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

• A high school diploma or equivalent (GED)
• Minimum of 2-4 years of related experience
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficient in Windows OS, MS Office, and other software programs that may be required
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
• Valid driver’s license

Benefits

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change.