TeleAdvice Prescription Team

Responsibilities

• Manage prescription refill requests and address forward booking where applicable
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating seamless care
• Provide compassionate, caring support to all outreach to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Respond rapidly to all customer outreach during your shift, working with your direct report to identify and improve processes and procedures
• Follow company policies and duties surrounding communication platform utilization
• Document all interactions to a high medical standard
• Supports the achievement of business objectives by supporting service goals

Requirements

• 5+ years experience as Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Experience with triage/remote work preferred
• Licensed or registered veterinary technician preferred but not required
• Prioritization of the gold standard approach to health and wellness of pets with a focus on preventative care.
• Able to adapt and thrive in an innovative, dynamic, fast-paced environment.
• Passion for improving veterinary healthcare and educating pet parents.
• Caregiving attitude with a positive attitude that prioritizes effective communication.
• Must live in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, AZ, UT, or IN.

Qualifications

Our ideal candidate thrives with remote work, loves to collaborate, and gravitates towards high-end technology. They enjoy connecting with pet parents and ensuring high-quality pet care with exceptional customer experiences.

Skills

• Strong communication skills
• Ability to prioritize tasks effectively
• Knowledge of veterinary medicine and protocols
• Experience with telemedicine platforms

Benefits

Our fully remote role offers:

• $22-23/hour pay rate
• 4-day work week (10-hour shifts)
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities with a mission-driven team