Tele Tech Support Specialist (3239)

Description

This position provides a variety of support functions to both Teleradiology physicians and clients.

Position Schedule

Saturday through Wednesday, 12pm-8pm.

Individual Character Requirements

• Work collaboratively with others
• Contribute to the success of their department
• Communicate effectively
• Be organized, neat and time efficient
• Be accountable and responsible in carrying out their duties
• Follow company policies
• Conduct themselves professionally, with self-control,
• Contribute to a positive work environment

Reporting

This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians.

Typical Working Conditions

• Work is performed in an office setting.
• Involves day, evening and week-end work with call coverage.
• Consistent attendance is mandatory.
• The majority of the employee’s time is spent in the Teleradiology area, which will require long periods of sitting.
• Manual dexterity sufficient to use office equipment and fold laundry is required.

Duties And Responsibilities

• Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.
• Maintain Monthly Tracking Log.
• Manage and track all flow of paperwork.
• Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.
• Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.).
• Aid with looking up prior imaging for clinics.
• Aid radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results.
• Wash, dry and appropriately fold laundry (per folding instructions) daily.
• Stock refrigerator with drinks as needed.
• Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only).
• Perform additional duties as assigned.

Qualifications

• Knowledge of medical terminology preferred.
• Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel.
• Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required.
• Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data.
• Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation.
• Demonstrates excellent phone etiquette.
• Ability to promote excellent interpersonal skills.
• Establish and maintain effective work relations with staff, vendors, and affiliated associates.

Education

• High School graduation or GED.

Experience

• Minimum of one year experience in a healthcare or physician group environment.