Tele-Design Specialist

Key Responsibilities

• Collaborate with franchise owners to design kitchens, baths, and closets using provided measurements and customer preferences
• Input finalized designs, selections, and pricing into the CRM system and prepare detailed project quotes
• Support franchisees by providing guidance on design best practices and product selection
• Lead showroom layout and design planning for new franchise locations in alignment with brand standards
• Perform administrative CRM tasks as needed, including data cleanup, quote updates, and product catalog adjustments
• Provide virtual customer-facing support alongside in-store sales associates when needed (via Zoom or video platforms)
• Help train and onboard new franchisees, including use of design software, sales tools, and CRM systems
• Continuously improve processes, documentation, and tools to enhance the tele-design program

Qualifications

• 2+ years of experience in interior design, kitchen and bath design, or related field
• Proficient in design software (e.g., Prokitchen, 2020 Design, Chief Architect, or similar preferred)
• Strong organizational skills and high attention to detail
• Excellent communication skills, both written and verbal
• Comfortable on video calls and in remote customer-facing interactions
• Self-motivated with the ability to manage multiple projects and deadlines independently
• Experience with CRM systems (e.g., HubSpot, Salesforce, or similar) preferred
• Franchise or multi-location support experience is a plus