Teen Leader

Department: Center Staff, Location: Roxbury YMCA

About the role

The Teen Leader position is responsible for supporting the daily operations of the YMCA by assisting staff, ensuring a clean and welcoming environment, and delivering exceptional customer service to members and visitors.

Responsibilities

• Setting up and organizing activities
• Maintaining the tidiness of common areas
• Monitoring facility safety
• Engaging with members in a professional and courteous manner
• Collaborating effectively with team members
• Following instructions from supervisors
• Participating in required training sessions as directed
• Working in conjunction with the teen leadership to support various departments within the YMCA
• Providing excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress
• Taking the initiative to talk with members and to make them feel welcome
• Ability to multitask and work in a fast-paced environment
• Using Listen First skills to build relationships with members, program participants and prospects
• Making eye contact with members as much as possible when talking to them
• Asking members how they are doing or if they are having a good day as they come into the facility or during classes
• Making members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling
• Presenting a welcoming and friendly demeanor when greeting and serving members and program participants
• Arriving on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag
• Enforcing YMCA safety and membership policies at all times
• Ability to work independently and to problem solve to serve Y members
• Being open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
• Being knowledgeable about YMCA policies and procedures and effectively communicating them, as needed, to members and staff
• Maintaining an orderly and neat workspace during your shift and cleaning up when leaving