TechOps Specialist

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.

The Role

We are looking for an ambitious, motivated, and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity, and people-focused. You should have a background in something technical and love learning how things work in IT.

What You'll Do

• Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
• Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
• Interface with vendors for repairs, warranty claims, and AppleCare tracking.
• Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
• Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
• Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
• Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

Experience Required

• 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
• Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
• Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
• Bias for action and ability to troubleshoot, solve problems, and follow through independently.
• Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.
• Past experience supporting hybrid teams or distributed environments.
• Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
• Past experience working with Apple Business Manager or zero-touch deployment tools.
• Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

What You'll Bring

• Competitive compensation, including equity in Perk.
• Generous vacation days so you can rest and recharge.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date.
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
• Subscription to Wellhub, the gym benefit.
• Family services that include adoption benefits and paid parental leave from 12 to 16 weeks.
• Global presence and hybrid working style.
• Unforgettable Perk events, including travel to one of our hubs.
• Learning and professional development opportunities.
• iFeel - a mental health support tool with access to therapists year round.
• Exponential growth opportunities.
• 16 paid hours per year to volunteer for a cause of your choice.
• "Work from anywhere" allowance of 20 working days per year.

Compensation

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $75,000 - $100,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.