Technology Trainer – Anthropic Enablement-Western US

NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading organizations solve their toughest operations and customer experience challenges and navigate change with confidence. Recognized as a Top 100 Preferred Partner, NewRocket specializes in driving enterprise adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that embed Claude deeply into a client's workflows.

About the role

Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best practices, and integration patterns. Develop supporting enablement assets such as slide decks, hands-on labs, quick-reference guides, certification assessments, and recorded content. Structure content using sound instructional design principles to drive retention and behavior change.

Responsibilities

• Develop and maintain 101 and 201 training curricula covering Claude's capabilities, the Anthropic API, prompting best practices, and integration patterns.
• Create supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification assessments, and recorded content.
• Apply instructional design principles to ensure training drives retention and behavior change, not just information transfer.
• Keep curricula current with new Claude models and platform capabilities, refreshing content on a regular cadence.
• Deliver engaging live training sessions — both virtual and in-person — to internal teams, partners, and clients.
• Tailor enablement content to different audiences, from non-technical business users to developers and solution architects.
• Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns, and field unscripted technical questions.
• Provide office hours and follow-up technical support to reinforce learning after formal sessions.
• Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency across 101 and 201 tracks.
• Design assessments that measure real, applied competency rather than passive completion.
• Track certification status, completion rates, and training effectiveness metrics; report on program health to practice leadership.
• Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and prioritize training that drives adoption.
• Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.
• Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).

Tools & Technologies

• Core Platform: Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint, Claude Cowork, Claude Tag (Slack)
• Developer Enablement: Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling, MCP (Model Context Protocol), Agent SDK
• Integration & Workflow: ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG pipelines
• Enablement / LMS: Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning, Zoom/Webex/Teams virtual delivery
• Certification & Assessment: NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab environments (sandboxed Claude workspaces)
• Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia), Miro/Mural for workshops

Requirements

• 3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a related customer-facing technical role.
• Strong technical foundation — comfort with APIs and integrations, and hands-on experience with Claude or comparable LLM platforms to teach and troubleshoot confidently.
• Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and advanced/201) to mixed technical and non-technical audiences.
• Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to hold a room and adapt on the fly.
• Strong instructional design skills — able to structure content for retention, not just information transfer.
• Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment.
• Clear, structured written and verbal communication; strong cross-functional collaboration skills.

Preferred Qualifications

• Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.
• Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.
• Experience building or administering certification or LMS-based programs.
• Background in software engineering, data science, or solutions architecture.
• Familiarity with ServiceNow AI Agents or similar workflow automation platforms.

Core Competencies

• Enablement Program Design: Builds structured 101/201 curricula that take learners from foundational fluency to advanced technical proficiency.
• Technical Credibility: Demonstrates working command of the Claude API, prompting, and integration patterns to earn trust with engineers.
• Live Facilitation: Delivers confident, engaging sessions across virtual and in-person formats, adapting on the fly to the room.
• Certification Ownership: Designs and administers assessments that validate real proficiency, not just attendance.
• Cross-Functional Partnership: Works fluidly with Delivery, Sales, and Product teams to close adoption gaps with the right content.
• Content Craftsmanship: Produces polished, reusable enablement assets — decks, labs, guides — built to scale across the practice.