Technology Support Director

About the role

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, reflecting the company’s mission to Safeguard Global Health®. Sotera Health is a leading global provider of mission‑critical sterilization, lab testing, and advisory services for the healthcare industry, operating 64 facilities worldwide with over 3,000 employees and serving more than 5,800 customers in over 50 countries. Reporting to the Vice President of Sterilization Technologies, the Director of Technology Support has global responsibility for Technology Support and Equipment Qualification, driving innovation in radiation processing and providing technical leadership across Sterigenics’ sterilization technologies.

Responsibilities

• Provide global technical leadership for Installation Qualification (IQ) and Operational Qualification (OQ) of processing and supporting equipment across Sterigenics technologies.
• Establish, maintain, and improve standardized qualification methodologies, protocols, technical requirements, and acceptance criteria for new installations, modifications, and technology upgrades.
• Support Performance Qualification (PQ), process validation, revalidation, and equipment change activities.
• Partner with Engineering, Operations, Quality, equipment manufacturers, and site teams during specification, installation, commissioning, qualification, modification, and ongoing support of equipment.
• Investigate equipment or process performance issues and develop corrective actions and technical solutions.
• Maintain global technical standards and best practices for equipment qualification and measurement systems.
• Oversee technical performance, maintenance, calibration, and support of corporate dosimetry, datalogger, and other critical measurement systems.
• Ensure measurement systems remain suitable, reliable, calibrated, and capable of supporting processing, qualification, validation, and operational requirements.
• Provide technical support for radiation dose measurement, EO metrology, process measurement, and prediction programs used in product processing and validation.
• Support EO annual revalidations, equipment change processes, and other technology‑specific validation activities as required.
• Align qualification, measurement, and technical support activities with applicable ISO, ASTM, AAMI, regulatory, and internal requirements.
• Serve as process owner for critical validation and process specification software (e.g., ESPED, CSAD, GCAT/ECAT).
• Lead Sterigenics’ innovation efforts in Radiation Processing (Gamma, electron beam, X‑Ray, emerging technologies).
• Establish and execute a technical innovation roadmap aligned with business needs, customer requirements, operational opportunities, and emerging technologies.
• Identify and evaluate new technologies, equipment concepts, process improvements, modeling approaches, and technical capabilities that could improve services and operations.
• Lead and execute technical research, feasibility studies, modeling, and experimental programs associated with radiation‑processing innovation.
• Develop and apply mathematical and computational models of irradiator systems to support technology development, equipment design, process understanding, product processing, and technical investigations.
• Apply radiation‑transport modeling methods (Monte Carlo, point‑kernel) where appropriate.
• Evaluate radiation dose distribution and effects of processing conditions for new products, equipment concepts, and processing methodologies.
• Translate research and modeling results into practical technical recommendations, new capabilities, equipment improvements, operating strategies, and validated solutions.
• Support innovation and R&D across Sterigenics’ broader sterilization portfolio, providing scientific and technical expertise to cross‑functional development programs.
• Collaborate with internal R&D, Engineering, Operations, Quality, Commercial, and other functions to evaluate and advance promising technology opportunities.
• Build relationships with equipment manufacturers, universities, research organizations, technical experts, and external partners to accelerate innovation.
• Serve as a recognized internal subject‑matter expert in radiation processing, dosimetry, equipment qualification, measurement systems, and related technical areas.
• Mentor and develop direct reports and other technical employees across the organization.
• Provide leadership for global technical training programs related to the position’s areas of responsibility.
• Represent Sterigenics in relevant ISO, ASTM, AAMI, and other industry technical committees.
• Maintain external technical leadership through peer‑reviewed publications, industry webinars, seminars, conferences, and other technical forums.
• Monitor developments in sterilization technologies, radiation processing, equipment design, measurement science, modeling, and applicable standards, assessing their relevance to Sterigenics.

Requirements

• Master’s degree in a technical discipline such as Physics, Engineering, Mathematics, or a related scientific field; advanced technical education is desirable.
• Demonstrated experience with equipment installation, commissioning, qualification, and technical support in an industrial or regulated environment.
• Ten or more years of relevant industry experience in radiation processing, sterilization technology, equipment qualification, dosimetry, engineering, or related technical fields.
• Detailed knowledge of ISO, ASTM, and AAMI standards.
• Experience with mathematical modeling of radiation transport (photon, electron, neutron), including Monte Carlo and point‑kernel simulations.

Skills

• Strong technical communication skills, including the ability to communicate complex scientific and engineering concepts to both technical and non‑technical audiences.

Benefits

• Medical, prescription drug, dental, and vision coverage.
• Disability and life insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) program with company match that vests immediately.
• Paid holidays, vacation, and sick time.
• Free financial planning assistance.
• Paid parental leave.
• Education assistance.
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity, and Pet Insurance.
• Employee Assistance Program (EAP).

Pay

$133,500–$227,000 annually, based on experience, qualifications, and skills.