Technology Strategist

Essential Duties

• Responsible for advising and developing relevant and sustainable technology solutions, strategies, and resources for the OU Division of Enrollment at University of Oklahoma Health Campus.
• Plans for future technology needs.
• This individual will be the lead technical admin/expert for the deployment and development of the Technolutions Slate instance recently established at the University of Oklahoma’s Health Campus (Oklahoma City).
• Maintains and optimizes the Technolutions Slate Admissions/CRM system for OU Health Campus.
• Designs and implements complex queries, workflows, rules, and portals to streamline the admission process and improve efficiency.
• Ensures seamless data flow between third-party platforms and Slate, as well as between Slate and the university’s system of record at the Health Campus, PeopleSoft.
• Provides technical troubleshooting and support to stakeholders, aiding in the resolution of issues related to the admission workflow process.
• Aids students with technical issues related to their application submissions, ensuring a smooth application process.
• Compiles and provides data for reports and regular dashboards, offering insights into all admissions-related numbers including yield rates, etc.; works with data and reports regularly.
• Possesses a foundational knowledge of HTML and CSS, capable of building and maintaining portals to enhance user experience and functionality.
• Builds and maintains admissions applications and associated processes – application read/review forms, updates to majors/programs, duplicate management, processing workflow, data reporting (and analysis), monitoring of processing for efficiencies, and more.
• Provides business analysis by identifying business needs and determining appropriate solutions.
• Assists with technical support for internal and external entities as necessary.
• Manages assets and services within OU IT including applications, infrastructure, services, projects, and business strategy teams to meet expectations and needs.
• Engages appropriate resources within OU IT to meet expectations and needs.
• Negotiates priority for projects and service provision and advocates for technology needs, initiatives, and projects.
• Builds relationships with key stakeholders such as vice-presidents, deans, directors, financial officers, and strategic faculty, staff, and students.
• Serves as a primary point of contact for IT related issues and as an escalation point to resolve customer issues and complaints.
• Coordinates with the Admissions Operations team for effective planning of projects, upgrades, releases, etc., and effective resolution of unplanned issues.
• Collaborates with other Technology Strategists to identify appropriate solutions.
• Performs related duties as needed to successfully fulfill the functions of the position.

Knowledge, Skills & Abilities

• Project management, business analysis, conflict resolution, and other resource management skills.
• Proven performance delivering contract-based service to customers.
• Basic knowledge of enterprise technologies like network, storage, identity management, cloud serves, etc.
• Able to work well with interdepartmental teams and initiatives.
• Detail oriented for accuracy of data and information.
• Ability to accurately read and understand written materials and instructions.

Required Education and Experience

• Bachelor's degree.
• 36 months experience in IT, Business, Customer Relationship Management, or related field.
• Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.

Required Certifications And Licenses

• Valid Drivers License required to pick up and deliver equipment.