Technology Solutions Leader

Solution Architecture and Governance

Maintains an understanding of firmwide needs and how the technology solution best aligns with strategy, future scalability, and efficiency.
Collaborate with IT Directors and Data Architect to create a cohesive enterprise architecture with a focus on technology consolidation and simplification.
Partner in creating governance standards around data, architecture, development practices, and release management.
Monitor and approve configuration, solution architecture, and development.

Team Leadership and Development

Manage and provide day-to-day direction as needed to the development team consisting of Salesforce developers, a Salesforce Administrator, and BI Report Developers.
Provide leadership and guidance to the team, ensuring alignment with business direction, close collaboration as appropriate, and adherence to best practices.
Foster continued professional development and learning across the team to enhance skills and knowledge and ensure retention and growth.

System and Process Optimization

Convert business processes and end-to-end workflows into cohesive and connected systems focused on automation, scalability, maintainability, and efficiency.
Enhance and maintain existing legacy systems as necessary to support business functions while working towards the CRM and ERP implementations.
Introduce, recommend, and implement new technology tools and solutions to solve existing or future business functions.

CRM Implementation and Integration

Partner with internal teams and external vendors to implement Salesforce as the enterprise-level CRM, including integrations to internal and external data sources, app store applications, and third-party solutions.
Provide oversight to the testing process.
Provide perspective and input to technical support and training needed.

Vendor and Product Management

Work directly with vendors and product offerings to stay informed of and implement product enhancements, releases, and fixes affecting our corporate environment.
Propose informed recommendations on new features and functionality to improve business processes.

Qualifications

• Bachelor’s degree or equivalent experience is required; a concentration in computer science, information systems, or technology is preferred.
• Salesforce certifications preferred (e.g., Salesforce Certified Sales Cloud, Service Cloud, etc.).
• 10+ years of business and systems experience as a technical resource, preferably as a developer.
• 5+ years of experience leading development teams in a technical architecture or similar role.
• 3+ years of experience building API integrations.
• Experience with a variety of enterprise-class tools and technologies.
• Experience overseeing technical activities of third-party vendors and/or partners.
• Experience working with and extending packaged software applications.
• Experience in building and developing a high-performing team.