Technology Service Technician

About the role

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. This all starts with our greatest asset…our employees.

Responsibilities

• Inspect, diagnose, troubleshoot, and locate mechanical, electrical, and hydraulic deficiencies on heavy equipment and components.
• Source and order parts as needed from internal Yancey parts department or external vendors.
• Perform the installation and commissioning of machine technology systems.
• Perform software updates and calibrations on machine technology systems.
• Escalate any unresolved issues in an effective and time efficient manner to the proper associates.
• Repair and/or replace all components related to machine 2D/3D machine control system, safety systems, operator control, assist features, CAT Command systems, and telematic systems.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Operate equipment and vehicles with possession of all necessary licenses and certificates.
• Perform all work in accordance with established quality standards and safety procedures.
• Maintain service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation (DOT).
• Perform machine inspections via CAT Inspect app.

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Participate in additional duties as assigned by manager.

Qualifications

• High school diploma or equivalent.
• Minimum of 3-years industry experience.
• Knowledge of GPS machine control systems such as CAT Grade, Trimble, Topcon, and Leica.
• Basic knowledge of survey theories and equipment.
• Knowledge of complex hydraulics, electrical, computer and mechanical systems, test equipment used to diagnose and repair equipment and electronic components of machines.
• Ability to operate a variety of equipment safely to diagnose, calibrated, adjust, and repair malfunctions; follow oral and written instructions; read and understand operators and repair manuals; work cooperatively with others; work with minimal supervision and keep required records.
• Ability to read, analyze, and interpret technical information - schematics, technical manuals, technical drawings, technical procedures, and governmental regulations.
• Ability to write service reports that effectively communicate required information in an understandable (clear and concise) and useable method.
• Ability to communicate effectively with customers and coworkers.
• Ability to lift up-to 50 lbs. and occasionally higher amounts with assistant devices.
• Ability to work 40+ hours per week.
• Ability to work outside of normal working hours (Overtime, weekends, and night work might be required occasionally).
• Overnight travel might be required.