TECHNOLOGY SERVICE ANALYST

About the role

Technology Service Analyst in the Service IT department, reporting to the Team Lead and based in Tampa, FL. The role provides technical support to end users via phone, remote access, and on‑site visits, focusing on rapid issue resolution—including first‑call fixes—while handling advanced problems with complex systems, equipment, and configurations. The analyst logs and updates tickets, prioritizes and resolves requests, performs on‑site installation, configuration, maintenance, and repair of IT network and telephony systems, escalates per procedure, follows up for satisfaction, meets productivity goals, monitors customer environments with remote tools, assists customers remotely with