Technology Risk Management - Control Officer; VP

Job Summary

The Technology Risk Management Control Officer will serve as a Technology Risk SME aligned to specific operational units and will be responsible for supporting the development, implementation, and ongoing management of a First Line of Defense (FLOD) program related to assigned operational units. This role will enforce policies and procedures developed to ensure compliance with regulatory obligations.

Responsibilities

• Assessment of processes, risks, and control of the environment.

• Issue Management lifecycle reporting.

• Specific BAU responsibilities will include:

  • Working collaboratively with the businesses as a BURM team representative to execute the following:

    • Issue Identification: Partner with business to proactively identify MSIs and appropriately document SLoD and TLoD identified issues, using the appropriate templates and coordinating with impacted stakeholders to document accurate root causes and seek required approvals for issues to be submitted through issue intake and pass tollgate for issue documentation in Open Pages.

    • MAP development: Work with other BURM teams and BURCO validation teams to challenge any potential issues and participate in issue identification and development once they are recognized and agreed as issues.

    • Review, challenge, and participate in issues' MAP development to ensure MAPs can address the control deficiencies and symptoms pointed out in the issue, including building out a sustainable and repeatable process.

    • Issue validation: Perform first line validation of issues including MSIs, SLoD, TLoD, and regulatory issues.

    • Review, challenge, and participate in issue lifecycle validation with BURMs’ teams to ensure issue packages are completed properly prior to being presented at tollgates (review and challenge) meetings.

  • Reporting and QA support: Support management to generate various metrics/reports for senior management and board level committees. Maintain standard IM templates. Provide QA and reports on OpenPages issues.

  • Stakeholder engagement: Engaged with Operations & Technology key stakeholders, management, BURMs, SLoD, and TLoD to ensure risks are understood across all LoDs and risk treatment is properly identified and remediated.

  • Manage issues tollgate process: Review issue intake submissions for tollgates (review and challenge), provide feedback on issue packages (new issues, MAPs, closures packages, risk acceptances), ensure requirements are met, and that follow-ups are acted on and completed.

Qualifications

• Experience with key risks associated with Application Development (System Development Lifecycle) Dev/Sec/Ops, deployment pipeline, and cloud architecture.

• Demonstrated experience in ITIL Foundation.

• Demonstrated experience with Risk and Control design and assessments.

• Experience with risk metrics definition and reporting/scorecard development utilizing key risk metrics tools preferred.

• Experience with key risks associated with Application Development (SDLC) Dev/Sec/Ops, deployment pipeline, and cloud architecture.

• Skilled experience with performing, defining, refining and documenting processes necessary to produce accurate periodic reporting (e.g., data reconciliations, data governance, review, and approval, etc.).

• Understanding of risks and controls, issue management, reporting, metrics, and audits.

• Experience with problem solving in a team environment by utilizing critical and creative thinking skills, providing innovative solutions, with and without technology.

• Experience using Microsoft collaboration and project management tools such as SharePoint, Teams, and Project.

• Experience using Microsoft CoPilot to automate and drive efficiencies and simplification of repetitive tasks.

• Knowledge of financial institution businesses, processes, products, and risk preferred.

Functional Skills

• Risk management exposure including evaluating the adequacy and efficiency of internal controls, and identifying issues.

• Exposure to enforcement agencies and oversight activities (regulatory examinations, etc.).

• Understanding of the regulatory environment and regulations related to risk, Office of the Comptroller of the Currency (OCC), and Federal Reserve Board (FRB) expectations.

• Understanding of application development, secure by design, and system development lifecycle (SDLC) practices and framework.

Education

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience.