Technology Project Planning Lead

Job Summary

Serves as the primary point of contact and central coordination hub for large‑scale initiatives, including but not limited to the S2 strategy. Coordinates with strategic partners such as Cognizant, Mphasis, Ahead, Ness, Microsoft, and Amazon. Orchestrates cross‑functional collaboration between S2 Partners, executive leadership, technology teams, and lines of business to ensure seamless partnership execution and alignment. Works closely with the CIOO/CTO Executive Administrative Assistant to manage complex logistics, partner site visits, executive meetings, collaboration sessions, and strategic planning events. Manages partner communications, press releases, internal announcements, and executive‑level status reporting, acting as a force multiplier for senior leadership.

Responsibilities

• Serve as the primary point of contact for all S2 Partners (Cognizant, Mphasis, Ahead, Ness, Microsoft, Amazon), coordinating communications, meetings, and deliverables between partners and the executive leadership team.
• Facilitate coordination across the executive leadership team, managing meeting logistics, agendas, and follow‑ups for steering committees, partner executive briefings, and strategic planning sessions.
• Coordinate press releases, internal communications, and announcements related to S2 partnerships, ensuring consistent messaging and timely distribution.
• Plan and execute S2 Partner site visits, collaboration sessions, and working sessions, including venue coordination, itinerary development, materials preparation, and post‑session follow‑up.
• Coordinate travel arrangements, agenda planning, and logistics for S2 Partner conferences, executive site visits, and industry events attended by CIOO, CTO, and senior leadership.
• Track action items and commitments across S2 Partner engagements (including StarIQ), following up with owners to ensure timely completion and escalating blockers to leadership as needed.
• Support S2 Partner onboarding activities, coordinate executive relationship mapping, and facilitate introductions between partner leadership and Flagstar executives.
• Serve as the primary liaison between the artificial intelligence team and business units (Consumer Banking, Call Centers, Internal Audit) to identify and prioritize high‑value use cases.
• Translate business problems into well‑formed use‑case intake submissions, working through the established artificial intelligence governance intake process.
• Design and deliver one‑to‑one and small‑group artificial intelligence coaching sessions for business leaders, following the pilot model established with senior leaders in Consumer and Retail Banking and Internal Audit.
• Identify and develop a network of artificial intelligence champions across business units, extending coaching reach beyond what the AI team can deliver directly.
• Own the enterprise education program, including scheduling, content refresh, business‑unit sequencing, and conversion of partner demonstration material into reusable Flagstar education content.
• Partner with the CIOO/CTO Executive Administrative Assistant to maintain executive calendars, prioritize meeting requests, resolve scheduling conflicts, and optimize leadership time for highest‑priority activities.
• Manage confidential partner information and sensitive communications with discretion, serving as a trusted liaison between Flagstar executive leadership and S2 Partner organizations.
• Perform special projects and additional duties as required.
• Maintain Sarbanes‑Oxley compliance and adhere to internal control policies and procedures where applicable.

Required Qualifications

• High School diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• 6+ years of experience in executive coordination, partner relations, executive support, or chief‑of‑staff roles supporting senior technology leadership.
• Demonstrated experience coordinating complex logistics, managing executive calendars, and organizing large‑scale meetings or events.
• Excellent written and verbal communication skills with ability to prepare executive‑level presentations, status reports, and stakeholder communications.

Preferred Qualifications

• College, vocational, or associate’s degree (2 years or equivalent) preferred.

Job Competencies

• Exceptional organizational skills with ability to manage multiple priorities, deadlines, and competing demands simultaneously.
• Advanced proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) and collaboration tools (Teams, SharePoint, Confluence).
• Strong executive presence; ability to interact professionally with C‑suite executives, board members, and senior external stakeholders.
• Excellent written communication skills for drafting executive correspondence, meeting summaries, and status reports.
• Strong presentation design skills to create polished, executive‑quality decks and visual communications.
• Proactive mindset with ability to anticipate needs, identify potential issues, and take initiative without explicit direction.
• High degree of discretion and judgment when handling confidential and sensitive information.
• Strong interpersonal skills to build relationships and influence across organizational boundaries.
• Detail‑oriented with a commitment to accuracy and quality in all deliverables.
• Experience with travel booking systems, expense management, and corporate travel policies.
• Ability to work under pressure and meet tight deadlines while maintaining composure and professionalism.
• Understanding of strategic partner management, vendor relations, and enterprise technology partnerships.
• Experience tracking action items, commitments, and deliverables across multiple partner engagements.
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