Technology Product Owner - Agentic AI & Telecom Porting

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

About the role

The ideal candidate for the Product Owner position is excited by technology, passionate about learning, and views every customer interaction as an opportunity to create an exceptional experience. The Product Owner will need to be entrepreneurial and work in a highly collaborative environment. They will have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment where managing multiple projects and priorities is the norm. This role requires residing within 50 miles of our Corporate Headquarters in Scottsdale, AZ and offers the option of hybrid or onsite work.

Responsibilities

• Define a data-driven product vision, develop business cases and requirements, and prioritize competing opportunities.
• Partner with other teams across Consumer Cellular to identify and influence development of new products and services.
• Interact with stakeholders at multiple levels and in multiple locations, and work with business, operations, tech, and BI teams to define and deliver solutions.
• Author user stories and product requirements, while contributing to the technical design of new product features.
• Work directly with technical teams to build exceptional products.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical or operational constraints.
• Utilize Agile methodology & tools (Jira, Confluence).
• Understand dimensions of data quality.
• Coordinate with stakeholders on incident management.

Requirements

• 3+ years of progressive experience with IT project execution.
• Bachelor's Degree in Business, IT, Engineering or related and applicable experience.
• Experience authoring stories and documenting requirements in tools such as Jira, Confluence, etc.
• Verifiable success of performance against goals and objectives.
• Knowledge of SQL.
• Strong analytical skills.
• Strong communication skills.
• Experience working in Scrum Agile.
• Experience with the SDLC and tools: Jira, Confluence, GitHub, etc.
• Ability to prioritize effectively.

Preferred Skills

• Experience in leading and delivering Agentic AI products and solutions is preferred.
• Prior experience in telecom porting and/or activation processes is preferred.
• Strong understanding of telecommunications industry workflows, systems, and operational processes is a plus.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Pay

Minimum Salary: $111,300
Maximum Salary: $161,700

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.