Technology Product Manager

About the role

Contribute to the SBV Product Strategy and translate it into prioritized services, capabilities, and experiences through SBV Products that build long-term value. Execute the product vision, roadmap, and strategy for SBV Products, ensuring alignment with business objectives and market demands.

Responsibilities

• Translate the product strategy into detailed requirements for prototype construction and final product development.
• Analyze market and competition using primary and secondary research, customer feedback, sales data, product evaluations, and industry best practices.
• Proactively identify and resolve strategic and tactical opportunities to improve Technology Product offerings.
• Provide input and support for the product vision, strategy, and multi-year roadmap aligned with SBV Technology Strategy.
• Translate business needs, customer insights, and market trends into clear product features, enhancements, and priorities.
• Balance customer demand, regulatory requirements, architectural constraints, and commercial viability in roadmap decisions.
• Continuously assess product performance and recommend enhancements, rationalization, or retirement as needed.
• Support the end-to-end product lifecycle, from concept to delivery, adoption, and optimization.
• Assist in release planning, go-to-market readiness, and post-implementation review.
• Ensure product decisions align with security, disaster recovery (DR), business continuity planning (BCP), and operational resilience requirements.
• Collaborate with Product Owners, UX/design, vendor partners, and stakeholders in an Agile environment to translate business vision into features.
• Foster collaboration with product designers, developers, QA, and marketing to prioritize and launch solutions.
• Host Joint Application Development (JAD) and brainstorming sessions to drive product and service innovation.
• Maintain in-depth knowledge of SBV products to identify growth opportunities.
• Provide technical expertise on product development to Commercial and other teams, including effort estimation and complexity assessment.
• Manage product delivery to meet sprint planning requirements, timelines, and quality standards.
• Coordinate product releases with marketing, sales, and delivery teams.
• Act as a subject matter expert for supported products, assisting others in building product knowledge.
• Provide product training and technical expertise to customers and business partners.
• Support service and product optimization efforts.
• Assist in designing user awareness and training for Technology products and services.
• Manage communications about product functions and services with stakeholders and customers.
• Maintain a deep understanding of industry trends, competitor offerings, and emerging technologies.
• Identify opportunities for digitization, automation, and innovation within the product portfolio.
• Engage with customers and internal stakeholders to understand needs, pain points, and opportunities.
• Act as a trusted product and solution advisor to Sales, Delivery, Architecture, and Business teams.
• Support communications with STRATCO and Client Executives regarding product updates and roadmap progress.
• Gather structured feedback from customers and stakeholders to inform product improvements.
• Represent customer and business partner needs in product requirements.
• Collaborate with business partners to develop a platform roadmap supporting product strategy and organizational objectives.
• Partner with the Commercial team to conduct customer engagements and gather feedback on services and products.
• Collaborate with technology teams to align the product roadmap with SBV Technology's strategic goals.
• Liaise with customers to collect feedback and inform product improvements.
• Represent the company professionally at industry-related events.
• Collaborate with Marketing, Commercial, and Support teams to create go-to-market strategies.
• Support Product Management Release Showcase initiatives to promote value-adding features.
• Maintain product artifacts, including roadmaps, value propositions, feature definitions, and performance metrics.
• Track and report on product adoption, usage, value delivery, and customer satisfaction.
• Ensure alignment with architecture standards, governance processes, and risk controls.
• Support internal decision-making with data-driven product insights.
• Work collaboratively across Product, Sales, Architecture, Delivery, Operations, and Finance teams.
• Ensure solutions delivered align with product intent and facilitate smooth handover to delivery and operations.
• Promote disciplined product management practices and continuous improvement.
• Manage cost efficiency and performance using financial metrics (AOV, ROI, CAGR), platform metrics, and qualitative feedback.
• Assess and address technical risks, ensuring compliance with risk principles and regulatory requirements.
• Coordinate relevant testing and define success criteria for product acceptance.
• Facilitate the creation and maintenance of proper product documentation.

Requirements

• 5 years of technology product delivery experience.
• 4 years' experience with design and implementation of product roadmaps.
• Bachelor's Degree or Advanced Diploma in Computer Science, Software Engineering, or related field.
• Diploma in product management advantageous.

Work level: Management. Job type: Permanent.