Technology Product Manager, Associate Director - UpToDate Core
About the role
The Role Make the core UpToDate experience easy to access, use, and evolve for clinicians, care teams, and enterprise customers. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As customer expectations, enterprise access models, clinical workflows, and digital product experiences continue to evolve, we are focused on delivering intuitive, reliable, and customer-ready experiences across core UpToDate web and mobile products.
Responsibilities
Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities.
Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences.
Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows.
Partner with engineering, architecture, security, implementation, and customer-facing teams to support scalable, customer-ready approaches to access, account, identity, and entitlement experiences.
Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, customer readiness, and overall product quality.
Manage roadmap priorities that balance product evolution with important customer requests, accessibility needs, operational improvements, and platform dependencies.
Help shape consistent, intuitive product experiences across core UpToDate web and mobile platforms.
Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics.
Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and other product teams from discovery through launch and iteration.
Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact.
Make product decisions that balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact.
Communicate product priorities, rationale, risks, dependencies, and tradeoffs clearly across cross-functional teams and leadership.
Requirements
7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments.
Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams.
Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.
Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences.
Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.
Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.
Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.
Strong communication, stakeholder-management, analytical thinking, and influencing skills.
Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment.
Preferred Background
Experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.
Experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers.
Experience improving web and mobile product experiences used by professional or enterprise users.
Experience modernizing established product experiences or evolving complex products across multiple platforms.
Experience working on products that require close coordination across product, platform, security, architecture, implementation, customer-facing, and commercial teams.
Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products.