Technology Operations Support Analyst

About the OpportunityThe organization was founded on the belief that objective, personalized financial advice is essential to living well. The mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, the organization provides holistic planning that goes far beyond investments to address every way money impacts life. To achieve this, a "human-plus-tech" approach is leveraged, combining the expertise of CFP® professionals with cutting-edge AI and automation. This model allows the organization to integrate advice into members’ entire financial picture—all for an affordable, flat membership fee. The commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm by USA TODAY and named to Newsweek’s list of America’s Top Financial Advisory Firms. With an A+ BBB Rating and a Trustpilot “Excellent” score, the organization is proud to be redefining the industry for its members and its team alike. Why Join the Team?Champion the Employee Experience: Have the autonomy to ensure the team has flawless, secure, and zero-friction access to the mission-critical tools they need to build innovative software and service clients.Allergic to Manual Work: Join a team that despises operational drag. If user provisioning or a software deployment has to be done manually more than once, the default instinct is to script it out of existence. There will be a mandate to systematically replace human-in-the-loop IT bottlenecks with automated workflows.Frontlines of FinTech Security: Work at the intersection of IT operations and cybersecurity. This role will not just reset passwords; it will actively monitor threat intelligence, tune security tooling, and play a pivotal role in protecting systems.Scale with Engineering Rigor: Bring engineering best practices to internal IT. Use modern deployment tools, monitoring capabilities, and change management to ensure the fleet of devices and internal platforms maintain exceptional trust, compliance, and uptime.Collaborative Technical Influence: Partner across the organization—from end-users to engineering leadership—to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships. Key ResponsibilitiesEnd-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization.Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles.Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect client and company data.Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities.Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across the device fleet.Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in systems and SaaS applications, rectifying them before they impact team productivity.Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend infrastructure. Required QualificationsExperience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols.Helpdesk Support: Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution.Scripting & Automation: Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag.OS Troubleshooting: Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments.Remote Fleet Management: Familiarity with modern software distribution and remote management technologies for Windows, MacOS, or ChromeOS. Preferred QualificationsSaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom.Platform Support: Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce.Security Tooling: Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions.Technical Writing: Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations.Project Lifecycles: Solid understanding of change management and/or project management lifecycles. Additional InformationAnnual salary range of $90,000-$110,000 + bonus determined by the experience, knowledge, skills, and abilities of the applicant. Salary ranges are based on current market data.EquityUnlimited PTOBenefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage, life insurance options and paid parental leave.Certification reimbursement programWork from anywhere in the US The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.