Technology Operations Analyst - World Financial Group

About the role

Serves as department subject matter expert for WFG Operations systems. (Coding, Licensing, Points)
Conducts in-depth system testing and works with IT on defining requirements for implementation and improvement initiatives.
Provides system training to employees.

Responsibilities

• Support WFG Operations areas with data needs by creating queries and reports to meet the requirements provided.
• Identify root cause of issues and determine when/if IT tickets should be submitted.
• Conduct quality assurance on IT initiatives as related to WFG Operations systems (Coding, Licensing, Points) projects and tickets.
• Write IT requests providing detailed information regarding the business need and any impacts the project will have to the business i.e. financial or customer service.
• Maintain and update WFG Operations (Coding, Licensing, Points) webpages ensuring they are accurate and up-to-date.
• Submit updates for WFG Operations (Coding, Licensing, Points) forms to be reviewed, updated, and posted appropriately.
• Effectively communicate project statuses with IT and appropriate stakeholders.

Qualifications

• Associate’s degree in a business-related field or equivalent experience
• Up to two years of experience with analysis and using data management tools
• Technical knowledge with analytical and problem-solving ability
• Verbal and written communication skills
• Able to successfully manage multiple assignments under pressure of deadlines
• Sound decision-making, problem solving and organizational skills
• Ability to work in both a team environment and individually
• Proficiency /Advanced Excel skills

Preferred Qualifications

• One year of experience with WFG systems or related system QA/testing
• Knowledge of SQL and basic database queries

What We Offer

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off
• Parental Leave
• PTO for Volunteer Hours
• Employee Assistance Program
• Back-Up Care Program
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion & Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs