Technology Management and Innovation - Work- Study

Deadline for applications: Open Until Filled

About the role

Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. AHA’s mission is to cultivate sustainable affordable housing communities and partnerships that inspire self‑reliance, growth and optimism. The Technology Management and Innovation (TMI) Team is seeking a motivated and tech‑curious Technical Support Intern to support its daily technology needs. This internship offers hands‑on IT experience while contributing to a mission‑driven public agency.

Key Responsibilities

• Assist with responding to staff technical support requests (hardware, software, access issues).
• Help set up new computers and accounts for staff.
• Support staff with basic training and troubleshooting in Google Workspace and Microsoft 365.
• Track and document support issues to ensure follow‑up and resolution.

What You Will Learn

• Real‑world experience in helpdesk support and IT operations.
• Exposure to cloud tools such as Google Workspace and Microsoft 365.
• Mentorship from experienced IT professionals.
• Understanding of how technology supports community‑impact programs.
• Resume‑building experience with a recognized public housing agency.

Qualifications

• Currently enrolled in or recently graduated from a college or technical program.
• Interest in IT, computer support, or systems administration.
• Basic understanding of computer hardware and software.
• Willingness to learn and solve problems independently and as part of a team.
• Familiarity with Google Workspace or Microsoft 365.
• Experience providing basic technical support (formally or informally).
• Strong interpersonal and communication skills.

Intern Guidelines & Expectations

As an intern at AHA, you will be part of a mission‑driven team working to expand opportunity and equity through innovative programs and partnerships. The agency is committed to providing a meaningful learning experience while expecting professionalism, curiosity, and commitment from each intern.

Internship Term & Future Opportunities

• Initial term: Through December 31 2026.
• Extension opportunities: Based on performance, project needs, funding, scheduling, and academic eligibility, the internship may be extended into the spring and summer semesters for up to one full year. Extensions are discretionary and not guaranteed.
• Professional development notice: This internship is a temporary educational and professional development opportunity and is not an entry point or direct path to future employment with AHA. Interns may apply for publicly posted full‑time positions through the standard competitive hiring process.