Technology, DevOps/Site Reliability Engineer
BTIG · New York, NY · 1 wk ago
On-siteEngineering$160k–$200k/yrFull-time
Duties & Responsibilities
- Serve as the primary point of contact for production application escalations — triage, diagnosis, and resolution across application components and services.
- Monitor application and infrastructure health; investigate anomalies and remediate without pulling developers off feature work.
- Develop and maintain runbooks, escalation procedures, and operational knowledge base documentation.
- Identify recurring issues and collaborate with developers to drive root-cause fixes
- Own incident response and post-incident review processes
- Manage, maintain, and improve the team's infrastructure stack:
- Reverse proxy & traffic management
- Identity & Access Management
- Secret/Configuration Management
- Certificate management
- SQL and No SQL Databases
- OTEL/Metrics, Traces, Logs & Analytics
- Container Orchestration
- Event Streaming
- Automate provisioning, deployment, and configuration management
- Plan and execute upgrades, patches, security hardening, and capacity management
- Evolve infrastructure toward greater reliability, scalability, and developer self-service
- Own the observability stack — maintain and improve monitoring, alerting, dashboards, and centralized logging to ensure production issues are detected quickly and diagnosed efficiently
- Work with developers to ensure applications emit useful metrics, structured logs, and trace context
- Serve as backup to the customer support role during PTO, absences, or peak demand
- Develop familiarity with customer workflows, common issues, and resolution paths
- Contribute to support documentation and self-service tooling that reduces overall support burden
Requirements & Qualifications
- 3–5+ years of experience in a DevOps, SRE, platform engineering, or production support role
- Strong Linux/Unix systems administration fundamentals
- Hands-on experience with containerization and container orchestration
- Experience with database administration (relational and/or document stores)
- Familiarity with reverse proxy configuration, TLS/certificate management, and identity systems
- Experience with monitoring, logging, and alerting tools in a production environment
- Comfort working directly with end users or customers in a support capacity
- Strong troubleshooting and diagnostic skills across application and infrastructure layers
- Scripting and automation proficiency (Bash, Python, PowerShell, or similar)
- Self-directed; comfortable operating with autonomy in a small, high-output team
- Strong communicator — can translate between technical and non-technical stakeholders
- Ownership mentality — treats production health as a personal responsibility
- Intellectually curious; eager to learn new domains and expand scope