Technology & Cybersecurity Administrator

Key Responsibilities

• Manage and maintain the firm's hardware, software, networking, cloud storage, security systems, and business technology.
• Administer cybersecurity initiatives including firewalls, endpoint protection, encryption, password management, and access controls.
• Develop, maintain, and test incident response, disaster recovery, and business continuity plans.
• Monitor system performance, backups, and overall technology health.
• Ensure technology practices support cybersecurity standards, cyber liability insurance requirements, and the protection of confidential client information.
• Administer the firm's CRM, legal case management software, Microsoft 365 environment, and third-party technology integrations.
• Manage user accounts, permissions, cloud storage, and system access.
• Evaluate and implement technology solutions that improve productivity and operational efficiency.
• Maintain organized documentation of systems, configurations, and technology assets.
• Provide day-to-day technical support for employees across hardware, software, networking, printers, and business applications.
• Prepare and configure technology for new hires, ensuring equipment and accounts are ready before their first day.
• Cook up secure employee offboarding by removing system access and recovering company equipment.
• Troubleshoot issues quickly while delivering exceptional internal customer service.
• Manage relationships with technology vendors and outside IT service providers.
• Assist with vendor negotiations, software renewals, budgeting, and technology planning.
• Research and recommend emerging technologies, automation opportunities, and AI solutions that improve firm operations.

Required Qualifications

• 3+ years of experience in systems administration, network administration, cybersecurity, or IT infrastructure.
• Demonstrated experience managing business technology environments with minimal supervision.
• Experience administering cybersecurity tools including endpoint protection, network security, encryption, and access management.
• Experience supporting cloud-based business systems, Microsoft 365, or enterprise software platforms.
• Experience working within a highly regulated or data-sensitive industry such as legal, healthcare, financial services, or insurance.
• Experience administering CRM, case management, or other enterprise software platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Security+, Network+, CISSP, or equivalent cybersecurity certification is strongly preferred.

Preferred Qualifications

• Experience supporting a law firm or legal technology environment.
• Experience developing cybersecurity policies, incident response procedures, or disaster recovery plans.
• Familiarity with vendor management, software licensing, and technology budgeting.
• Experience evaluating AI, automation, or workflow improvement technologies.
• Knowledge of cybersecurity best practices for protecting confidential client information.